RESTAURANT CUSTOMER RETENTION

Turn first-time diners into returning guests

The check closes. The guest relationship stays open. TabSettle is retention infrastructure for full-service restaurants, starting at the payment moment.

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THE PROBLEM

Every service fills tables. Few come back on purpose.

Anonymous first visits

Most first-time guests leave without giving you any way to invite them back.

Retention lives in other people's tools

Reservation platforms and delivery apps know who returned. You find out when you pay the fee.

Loyalty needs an app

Points programs depend on downloads and signups most full-service guests never complete.

HOW IT WORKS

The guest lifecycle, measured

Anonymous to identified

Every paying diner at the table can become a known guest at checkout.

Identified to permissioned

An optional offer invites the guest to opt in — text first, or email.

Permissioned to returning

Welcome and win-back offers bring guests back; redemptions tie to real visits.

Returning to regular

Visit frequency, recency, and spend surface your regulars, your lapsed guests, and your high-value guests.

BENEFITS

Retention infrastructure, not a points program

Second-visit engine

Welcome offers with a reason to return, sent the moment the first visit ends.

Win-back for lapsed guests

Reach guests who haven't been in for a while with an offer tied to their last visit.

Regulars and VIPs, identified

Frequency, recency, and spend flag the guests worth recognizing.

Revenue you can attribute

Offer redemptions connect campaigns to return visits and repeat revenue.

BEST FIT

Built for full-service restaurants

Independent full-service restaurants

Concepts that depend on weeknight regulars

Restaurants paying platforms to re-reach past guests

Operators who tried a loyalty app and watched it go unused

Restaurant groups tracking retention by location and brand

GET STARTED

Retention, included

Part of TabSettle's standard pricing — $0/month plus 0.75% per completed transaction. No retention platform to buy.

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FAQ

Common questions

How is this different from a loyalty program?

Points programs reward accumulation and depend on an app. TabSettle focuses on the lifecycle: identify the guest at checkout, earn permission with an offer, bring them back, and recognize regulars — no app, no punch card.

What retention metrics does TabSettle track?

Second-visit rate, time to second visit, repeat-visit rate, visits per identified guest, lapsed-guest reactivation, offer redemptions, and revenue from returning subscribers.

Can we target lapsed guests?

Yes. Segment by recency, frequency, and spend, then send win-back offers by SMS (or email) to guests who haven't visited in a set window.

Does every guest get marketing messages?

No. Only guests who affirmatively opt in receive promotional messages, and they can change preferences or opt out at any time.

Does this work with our POS and reservation system?

TabSettle runs alongside your existing stack. Direct integrations with Square and Clover, OCR alongside Toast and others, and APIs and webhooks to connect retention signals to your CRM or reservation platform.